Warranty Policy

All products sold on uellow.com are covered by a limited warranty against manufacturing defects in materials and workmanship.

The warranty period begins from the date of purchase as indicated on the official invoice issued by Uellow W.L.L.

Warranty duration varies depending on the product type, brand, or supplier, and is clearly stated on the product page or invoice.

The warranty is valid only for the original purchaser and is non-transferable unless otherwise specified.

Coverage

The warranty covers:

• Manufacturing defects
• Faulty materials
• Functional failures under normal usage conditions

The warranty applies only when the product is used in accordance with provided instructions and intended use.

Exclusions 

The warranty does NOT cover:

• Damage caused by misuse, negligence, or improper installation
• Damage due to accidents, drops, liquid exposure, fire, or natural disasters
• Unauthorized repair, modification, or disassembly
• Use of incompatible accessories or components
• Cosmetic damages such as scratches, dents, or discoloration that do not affect functionality
• Normal wear and tear including consumable parts (e.g., batteries, cables, filters)
• Damage caused by power surges or incorrect voltage
• Products with removed, altered, or unreadable serial numbers

Warranty Claim Process 

Customers must submit a warranty claim through uellow.com or customer support channels.

A valid proof of purchase (invoice or order confirmation) is required.

Customers may be required to provide:

• Photos or videos showing the defect
• Detailed description of the issue

The product must be returned in its original packaging (if available) with all accessories.

Inspection & Resolution 

All returned products will be inspected by our technical team.

If the defect is confirmed and covered under warranty, Uellow W.L.L will, at its discretion:

• Repair the product, or
• Replace it with a new or refurbished equivalent, or
• Issue a full or partial refund

If the issue is not covered under warranty, the customer will be notified with repair options and applicable costs.

 Shipping & Handling

Customers are responsible for shipping the product to the designated service center unless otherwise stated.

Uellow W.L.L will cover return shipping costs only if the defect is confirmed under warranty.

The company is not responsible for damage or loss during shipping if not properly packaged.

 Timeframe

Warranty processing time may vary depending on the product and issue, typically ranging from 7 to 21 business days.

Third-Party Products

Some products may be covered by manufacturer warranties. In such cases, customers may be referred to the authorized service center.

Warranty terms for third-party brands may differ and will be communicated accordingly.

 Limitation of Liability

Uellow W.L.L shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profit, or business interruption

The maximum liability is limited to the purchase value of the product.

 General Conditions

Warranty terms are subject to change without prior notice.

By purchasing from uellow.com, the customer agrees to this warranty policy.