1. Return & Exchange Conditions
1.1 Return Period
- Customers may submit a return or exchange request within 14 days from the date of product delivery.
- The period starts from the actual receipt date, and the return request must be submitted before the period expires.
1.2 Product Condition
- The product must be unused, unopened, and in perfect condition.
- Products must be returned in their original packaging with all accessories, invoices, and accompanying documents.
- Any damage or defect caused by misuse or negligence will render the product ineligible for return or exchange.
1.3 Non-Returnable Items
- Personal care and hygiene products once opened or used.
- Opened or used electronics.
- Clearance or promotional products (unless defective or not as described).
- Any prohibited or non-compliant products under Kuwaiti law.
2. Defective or Incorrect Products
2.1 Reporting Defects or Errors
- Customers must report any defective, damaged, or incorrect product within 48 hours of receipt.
- Proof of defect or error (photos or videos) must be provided to support the claim.
2.2 Resolution Process
After verification, Uellow will take one of the following actions:
- Replace the product with a matching item.
- Refund the full purchase amount.
- Provide store credit for future purchases, subject to product availability.
3. Return Process
3.1 Return Steps
- Contact Uellow Customer Support to submit a return or exchange request.
- Obtain a tracking number and return shipping instructions.
- Return the product in its original condition to the address provided by Uellow.
3.2 Return Shipping Costs
- If the return is due to Uellow’s error or a defective product, Uellow will cover all return shipping costs.
- For standard returns (not due to defects or errors), the customer may be responsible for return shipping costs.
4. Exchange
Exchanges are subject to the availability of the replacement product.
If the requested item is unavailable, Uellow will either issue a full refund or provide store credit.
5. Refunds
5.1 Refund Method
- Refunds will be processed using the original payment method.
- For cash on delivery payments, Uellow will coordinate directly with the customer for the refund.
5.2 Refund Timeframe
- Refund processing may take 7–14 business days, depending on the bank or payment provider.
6. Policy Updates
Uellow reserves the right to update or modify this Return & Exchange Policy at any time.
Customers will be notified of significant changes via the website or app if necessary.
Any updates take effect immediately upon publication on Uellow.com.