RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY Last Updated: 3/28/2022
Thank you for shopping at Uellow
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Uellow Located at 115 W 30th Street, Suite 900 New York City, NY 10001 – USA, New York, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://uellow.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
Products that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: [115 W 30th Street, Suite 900 New York City, NY 10001 – USA ]. Please make sure to include the return slip in the package.
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
Product must be returned in its original packaging
Product wasn’t used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase
Product wasn’t used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
CREDIT POLICY
You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the product
Credits that has been given back to the customer is only allowed to be used on our Website Only.
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Product that are on sale or discounted is eligible for Credit
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
If you select an item with a higher value compared to the item your exchanging, we will ask you to pay the price difference. In case the value is lower, we will credit you with the difference..
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: [email protected]
Contact Form URL: https://www.uellow.com/contact-us/
Phone Number: +1929-243-9965
You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.